Refund policy

RETURNS

Our policy lasts 5 days. If 5 days have gone by since you have received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

What can you return and when?

(a) You get a broken or imperfect item
(b) You get an item that is unique in relation to what you requested
(c) You get an item that appears to be unique from how it showed up on the item page
(d) If the item does not fit well (measure issues)

What items can NOT be returned?

(a) Items that have been worn, washed or soiled.
(b) Electronic item(s), once the seal has been broken, can't be returned unless the hardware is flawed.
(c) Consumable items like turmeric or any such.
(d) Bulky items like statues, paintings, temple or pooja mandir.
(e) Customisation or customised pooja boxes and items.
(f) Discounted items, or products purchased under a special scheme.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Refund will be initiated within 7 business days after we receive and process your return request. Usually, it takes 2 to 3 weeks to get fully refunded. It may take some time before your refund is officially posted. Please contact us at orders@mypoojabox.com if you still haven’t received your refund after 14 business days of refund approval.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@mypoojabox.com

You may return the product(s) within 5 days of receipt of your order. You can reach our customer support at orders@mypoojabox.com for better support.